Frequently Asked Questions

These are general questions we get asked about a bit.

For product-specific usage questions, see the Product Frequently Asked Questions in the User Guide for your respective version.

Where can I get product support?

Raise a request with our Service Desk by emailing support@tigereyeconsulting.com

How can I provide feedback about the product?

We would love to receive your feedback, you can provide it by emailing product.feedback@tigereyeconsulting.com

What is Administrate and what are the benefits?

Administrate is a back-end automation tool that allows you connect external systems such as a Practice Management System to your iManage DMS. It ensures manual effort is reduced saving time and maintains your Source of Truth

What is an Orchestrator and how does it relate to a Job File?

An Orchestrator is a type of operation in Administrate. Job File are JSON files where you enter your configuration options including the name of the Orchestrator you are running

How do I use the application?

You prepare your input data and configure your job file and then invoke Administrate via the command line and provide it with a path to your job file

Who are the intended users?

The IT department of your firm

Do you have future development plans for Administrate?

We have an exciting roadmap of feature development planned for Administrate.

See our Product Roadmap for more details